1. Shipping Methods
-We offer a variety of shipping options including standard, expedited, and next-day delivery.
-Shipping methods available will be displayed at checkout.
-Rider delivery within Nairobi.
-Parcel delivery outside Nairobi with a courier of your choice.

2. Shipping Costs
Shipping costs are calculated based on the weight of your order, shipping method, and
destination. Costs will be displayed at checkout.

3. Processing Time
Orders are typically processed within 1 business day within Nairobi.
Same day dispatch to the courier company.
Delivery time will depend on them.

4. Delivery Time
Estimated delivery times are provided at checkout and may vary based on the shipping method selected and your location.

5. Order Tracking
Once your order has dispatched, you will receive a confirmation message on Whatsapp or a message.

6. Shipping Restrictions
We currently ship to all parts of Kenya.

7. Address Accuracy
Please ensure your shipping address is accurate at checkout. We are not responsible for delays
or losses due to incorrect or incomplete addresses.

8. Shipping Issues
If you experience any issues with your shipment, such as a lost or damaged package, please contact our customer service team at 0727213222 as soon as possible. We will assist you in resolving the issue.

9. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page.

10. Contact Us
For any questions regarding shipping, please contact us at 0727213222 or
info@smartchoices.co.ke