1. Refund Eligibility
We offer refunds on products that are [eligible/conditions apply]. To be eligible for a refund, items must be [unused/undamaged] and in their original packaging.

2. Requesting a Refund
To request a refund, please contact our customer service team at 0727213222 within 1 day of receiving your order.

3. Return Shipping
Client is responsible for the return shipping costs unless the item is defective or incorrect.

4. Processing Time
Refunds are typically processed within 1 business day after we receive the returned item. The refund will be issued to the original payment method.
Refunds will be processed as soon as the item is inspected and approved.

5. Non-Refundable Items
Certain items are non-refundable, including undergarments.

6. Exchanges
Exchanges are available for colours and sizes of the items.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at 0727213222. We will provide instructions for returning the item and will either issue a refund or send a replacement.

8. Order Cancellation
Orders can be canceled within 1 hour of placing them. After this period, we may not be able to cancel or modify your order due to processing and shipping schedules.

9. Contact Us
For any questions regarding refunds or to initiate a refund request, please contact us at 0727213222 or info@smartchoices.co.ke